(21error in invoking Java Method) startServerSessionĠ74906 MAJOR PhoneDev PD2384 CTIServerLogin Failed toĮstablish connection to CTI Manager Host B (CS-SUB)Ġ74906 INFO PhoneDev PD1787 PhoneDevShutDown CTI ShutdownĠ75206 INFO FastCall FC0376 Releasing license.Ġ75206 INFO FastCall FC0405 FastCall Shutting DownĠ75206 INFO PhoneDev PD1787 PhoneDevShutDown CTI ShutdownĬomplete these steps in order to edit DSBrowser.exe on the CTI Manager server: To establish connection to CTI Manager Host A (CS-PUB)Ġ74906 MAJOR FCCTI_1000 splkJtapiServerstartServerSession Jtapi provider login return false 074906 MAJOR FCCTI_1000Įrror Return (21error in invoking Java Method) startServerSessionĠ74906 MAJOR PhoneDev PD2377 CTIServerLogin Failed This is an example log file: 074906 MAJOR FCCTI_1000 splkJtapiServerstartServerSession If you see the host name of the CTI Manager, complete the rest of the procedure in order to change it to the IP address. You see the IP address of the CTI Manager instead of the host name. Open the agent log file and scroll to the bottom of the page. If the maximum file size is exceeded, the old log files are copied to the c:\Program Files\Cisco\Desktop\log\old\ folder. The trace file can be found in the c:\Program Files\Cisco\Desktop\log folder. The changes take affect when the Agent Desktop logs back on. Set the trace size to equal 30000000 (default is 300000). ![]() Set the trace level to equal 204 in the file c:\Program Files\Cisco\Desktop\config\fastcalllocal.ini. Gather the Cisco Agent Desktop LogsĬomplete these steps in order to enable debug tracing: The solutions to this problem are explained in detail in these sections. Edit the Hosts file to add the host name and IP address of the CTI Manager, which resolves the issue. If it cannot, then the issue can be due to the DNS error. If this issue affects a single user, verify the user can ping the CTI Manager server by host name. Checklistĭoes it affect all users or a single user? If it affects all users, proceed to the Edit DSBrowser.exe section. Problem: Failed to login into CTI Manager Server! Please talk to your administratorĪn agent unable to log into the Cisco Agent Desktop receives this error message: Failed to login into CTI Manager Server! Please talk to your administrator. Refer to the Cisco Technical Tips Conventions for more information on document conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on CRS version 3.0.2 and Cisco Unified Contact Center Express 7.x/8.x. ![]() The Cisco Customer Response Solution (CRS) server must be installed and configured for ICD as well as Cisco CallManager. The CRS Engine is enabled in Serviceability Utility. ![]() The CTI Manager service runs on the CTI server. ![]() The Enable CTI Application Use checkbox in the User Information page under User > Global Directory is checked. The user ID and password of the agent are case sensitive, so make sure that you enter these items correctly. This document discusses various error messages, possible causes and recommended actions. When the Cisco Interactive Call Distribution (ICD) agent attempts to login to the Cisco Agent Desktop, the login fails with an error message, in a Cisco Computer Telephony Integration (CTI) environment.
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